About Delivery Guarantees

We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).

If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with that order.

Note: The order within countdown reflects Amazon’s delivery capability at the moment the page was opened. The delivery day may become unavailable within that timeframe, prior to completing your order, due to changes in inventory or delivery capacity.

To inquire about a refund, please contact us and click “An Order I Placed.” Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.

Please see our Guaranteed Delivery Terms and Conditions for more details.

About Shipping Preferences

Every time you place an order via the Shopping Cart, you can choose to either group your items into as few shipments as possible or else ship each item as it becomes available.

You can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn’t entered the shipping process yet.

Group My Items Into As Few Shipments As Possible

Your orders will be consolidated into the fewest number of shipments possible. This may take longer to ship depending on product availability, but there will only be one per-shipment charge. Please be aware that items listed as having Not Yet Released or Back Ordered availability can potentially delay shipments with this shipping option.

I want my items faster. Ship them as soon as they become available (at additional cost)

Your items ship as they become available, beginning with those already in stock. You should choose this option if you want to receive some items quickly–otherwise, the delivery may be delayed.

The number of shipments we make for your order is dependent upon:

Our fulfillment network

If your order has dissimilar items such as, a book, a computer, and a cordless drill, they may ship separately, depending on where in our fulfillment network they happen to be located.

Items requiring special shipping and handling (for example, items that are large and/or heavy)

These items are marked on their product detail pages and will ship separately from other items in your order.

Note: You will not be charged more for shipping than the amount that was originally quoted to you at the time you place the order. Shippers are selected depending on the weight of the package and the distance it has to travel from our fulfillment center, requests for specific shippers will not be accommodated.

U.S. Shipping Rates & Times

SHIPPING RATES

• Determine Shipping Rates

SHIPPING TIMES

• Shipping Times to the Contiguous U.S.
• Shipping Times to Alaska Hawaii & Puerto Rico
• Shipping Times to U.S. Territories & Freely Associated States

Order with Prime FREE Same-Day Delivery

Amazon Prime members shipping to select metro areas across the U.S. can choose to receive FREE Same-Day Delivery or FREE One-Day Shipping on a broad selection of items.

Prime members can qualify by:

• Ordering at least $35 of items with the FREE Same-Day icon:
• Placing orders before the Same-Day Delivery order cutoff time (typically noon); orders placed after the cutoff qualify for FREE One-Day Shipping. The “order within” countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date will be included in your order confirmation email. Please contact us with any concerns.
• Selecting Same-Day at checkout, and shipping to a residential address within an eligible zip code.

To find items and place orders with FREE Same-Day Delivery:

1. Make sure your address can receive Prime FREE Same-Day. Ensure that a) you are signed into your Prime account, b) you have set a default address for your account, c) this address is residential, and d) this address is within an eligible zip code for Prime FREE Same-Day delivery. You can set or update your default shipping address within the Your Account menu.
2. Find eligible items by searching or filtering. While shopping, look for items that display the “Prime FREE Same-Day” or “Prime FREE One-Day” icon. Or, perform a search and then choose the “Prime FREE Same-Day” or “Prime FREE One-Day” checkbox within the filter menu. Additionally, you can browse for Same-Day/One-Day eligible items on the Same-Day homepage.
3. Meet the $35 order minimum. Add at least $35 of Same-Day-eligible products to your Shopping Cart. Note that only items with the Same-Day or One-Day icon count towards the $35 minimum.
4. Select Same-Day at checkout. Proceed to checkout. Select FREE Same-Day Delivery (or FREE One-Day Shipping if it’s after the order cutoff time) as your shipping option.
5. Receive your products. The shipping discount will be reflected in the Order Summary. Your products will be delivered by 9 p.m. local time.

Note:

• Same-Day Delivery is available seven days a week most days of the year, with limited availability on certain holidays and high-volume shopping days including Black Friday and Prime Day. Same-Day delivery will not be available on Thanksgiving Day, Christmas Day and New Year’s Day.
• Please note that only residential addresses are eligible for Same-Day Delivery. Commercial addresses, P.O. Boxes, APO, FPO, and DPO addresses are not eligible.
• You can also order qualifying items over $35 via 1-Click on the product detail page. Just select Today Free and then click Buy now with 1-Click®.
• You can also purchase Same-Day Delivery if your order is under $35 or you’re not a Prime member. For more information, go to Same-Day Delivery Rates.
• In some cases, choosing a higher quantity for an item may make it ineligible for Same-Day Delivery, because multiple units may not be available locally. In this case, the option to choose Same-Day or One-Day Shipping will disappear, and normal Prime shipping options will display.
• Adding both a Same-Day and One-Day eligible item in the same Shopping Cart will result in the Same-Day shipping item having the guaranteed delivery date of the One-Day item at check out. To avoid this, you may place separate orders for each item to receive the Same-Day guaranteed delivery date on the applicable item.

Amazon Prime Shipping Benefits

Your Amazon Prime membership includes a variety of shipping benefits, including several shipping options if you need to expedite your delivery.

Addresses in the Contiguous U.S.

Note:

• Not all shipping speeds are available for all items and all addresses. For more information, go to Amazon Prime Shipping Benefits – Eligible Items & Addresses.
• If the item you’re ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.
• We may ship products by ground or air; our shipping speeds don’t correspond to any carrier-branded shipping services.
• If available, Saturday or Sunday delivery will be specified on the product page and/or during checkout. Otherwise, our shipping methods apply to business days only, not weekends or holidays.
• Remember to check the ordering cut-off time shown on the detail page.
• To see the most accurate Prime shipping information as you shop, make sure to set up a default address for your account. For instructions on how to do so, go to Add & Manage Addresses.
• Orders over $1300 may require a signature.
• In some cases, choosing a higher quantity for an item may make it ineligible for immediate shipping, because multiple units may not be available locally or at the same location. In this case, the option to choose Same-Day or One-Day Shipping may not appear.

Addresses in Alaska, Hawaii, and Puerto Rico

Note: Expedited Shipping is currently not available for Puerto Rico.

Amazon Prime Shipping Benefits – Eligible Items & Addresses 

Products eligible for Amazon Prime will be designated on the product page and at checkout. If only some items in your purchase are eligible for Amazon Prime, you’ll be charged applicable shipping fees for the ineligible items.

Note:

• For more information about the shipping benefits available with Amazon Prime, go to Amazon Prime Shipping Benefits.
• Some items shipping from sellers are marked as Prime eligible regionally. We mark whether an item is Prime eligible or not based on the most updated information we have about your intended shipping address. If an item’s Prime eligibility changes during checkout, you’ll still receive free shipping on the item.